Report a partner problem

Tell us what happened.

If a moving company we feature on MovingRated did something that doesn't match the standards on /partner-standards, this is where to tell us. We read every report, we verify before acting, and we act on patterns. Your identity stays with us — we won't share it with the partner without your consent.

Before you file with us, also consider these channels

MovingRated is a supplementary signal, not the primary remedy. The regulators and consumer-protection bodies below have direct authority and resolution mechanisms we don't. Filing with them is usually the higher-leverage move, especially if you're seeking a refund, a correction to billing, or formal enforcement action. You can absolutely file with us in addition — and we recommend it, because patterns we see help us protect the next reader — but please don't skip these:

FMCSA National Consumer Complaint Database (NCCDB): For interstate moves and any household-goods motor carrier. The federal regulator. File at nccdb.fmcsa.dot.gov.
Your state Attorney General consumer-protection office: For intrastate moves, deceptive practices, or pricing complaints. The state AG has formal subpoena authority and can pursue restitution. Find your state's office on naag.org/find-my-ag.
Better Business Bureau: Lower formal authority but a fast public-record channel that often produces a response from the company. File at bbb.org/file-a-complaint.
Federal Trade Commission: For fraud, misrepresentation, and unfair business practices. File at reportfraud.ftc.gov.

Filing with one or more of those does not change anything about how we handle your report here. Reference numbers from those channels actually help our verification — there's a field for them on the form below.

Submit a report

Your email required

We'll email you to confirm we received the report and to ask follow-up questions if needed. We do not add this to any newsletter.

Which partner are you reporting? required

The name as it appears on your contract or as it's shown on MovingRated. USDOT number is helpful too if you have it.

Date of the incident optional

What happened? required

The more specific the better. Dates, dollar amounts, what was promised, what was delivered, who you spoke with, what they said. Up to 5,000 characters.

Reference numbers optional

FMCSA NCCDB case number, BBB complaint number, state AG case number, or any other reference. Helps us verify faster.

I'm reporting something I personally experienced or witnessed, and the facts I've provided are accurate to the best of my knowledge. required

What happens next

Acknowledgment.You'll get an email within one business day confirming we received the report and giving you a reference number.
Verification.We'll email you back with any clarifying questions, and we'll cross-check the report against FMCSA NCCDB, BBB, state AG advisories, and the partner's public records. We don't act on uncorroborated single-source claims.
Classification.We classify by severity and add the report to the partner's monitoring file. A single severe incident can trigger immediate partner action; a pattern of less-severe issues triggers action when it crosses the thresholds on /partner-standards.
Outcome.If your report contributes to a partner action, we'll email you when the action goes public on /removed-partners. Your identity is not published. If your report doesn't lead to action, we'll explain why.

What we won't do

Setting expectations clearly so you know where to put your energy:

We won't mediate your dispute with the partner.We're not a substitute for the partner's customer-service process or for formal regulators.
We won't process refunds. Refunds are a contractual matter between you and the partner, or a regulatory matter via FMCSA, the state AG, or small-claims court.
We won't file a regulator complaint on your behalf. The FMCSA NCCDB, state AG, BBB, and FTC channels above need to come from you directly to be on the record.
We won't give legal advice. What we write back to you is informational, not legal counsel.
We won't share your identity with the partner without your consent. We may share aggregated, anonymized facts when investigating; if a specific situation requires us to identify you to the partner, we'll ask first.

Privacy

What we collect on this form, how we store it, and your rights to access or remove it: see the privacy policy. The short version: email used only to follow up on your report; complaint records retained on a longer schedule than standard subscriber data because regulators sometimes request records; you can request redaction of your identifying information at any time.